by ACCA student blogger Pantelis Fouli
Ever had a time when you were sure you were being totally clear, but the other person interpreted what you said differently?
One way to deal with this is to issue blame; it’s their fault that they didn’t get it. But then they didn’t get it, you didn’t make them get it, nobody got anything.
Another way to think about this is to take responsibility; that’s interesting – I wonder how else I can say it to them so that they’ll get it instead.
By adopting the belief that the meaning of your communication was the response you got instead of the communication you delivered regardless of their response, you become more real world by being responsive to feedback and more flexible by adapting your technique.
By ACCA introducing this great initiative of ‘communicating effectively’ to us in the Professional Skills modules they demonstrate how this is vital in this very fast paced business world we work in today. ACCA has identified that effectively aiding the ACCA finance professionals of tomorrow in their communication skills is fundamental in directing them on a successful career path.
Communicating effectively, especially at your work place, is instrumental to the feedback you will receive. ACCA’s Professional Skills modules assist us in understanding how we can choose the best form of communication, which isn’t limited to only email and phone. This is a very important point to be digested, because we usually all turn to the same old method of communication, whereas if we thought about it a bit more, we could perhaps choose another more suitable.
Next ACCA takes it a step further and discusses the factors that you need to consider in making a choice of how to communicate, such as the purpose, urgency, cost and more.
Reading this helped me to start thinking differently now – not to just blurt out the first thing that comes into my mind, but to analyse the means of communicating and the key factors that I need to consider before I start.